Answers in Minutes

Fiji Casino Contact: Reach a Real Person Fast

Live chat is open around the clock every day, and the usual reply lands within one minute.

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Avg. withdrawal in 6 minutes

Licensed — Anjouan Offshore Finance Authority

Games verified by BMM Testlabs and eCOGRA

Your opening welcome at Fiji Casino

100% up to A$300
177 free spins over 9 days

4.6

Rated 4.6 from 15,390 verified guest reviews

Mid-Session and Need Help

Live Chat, E-Mail and Phone Support

Kept short on purpose: Fiji Casino staffs every channel all day, so nobody waits for a morning shift.

Can Someone Answer Right Now?

Fastest route for anything urgent, and the desk is staffed all day and all night; most chats get an answer inside one minute.

Start Chat

Prefer Everything in Writing?

Best for statements, documents and anything you want in writing; write to [email protected] and expect a reply in about two hours, day or night.

Write to Us

Would You Rather Talk to Someone?

Suits players who would rather talk it through; call +61 2 4384 9015 (AEST) and a person typically picks up within five minutes, every day.

Call Now

Six Key Details

Australian Players: Local Number, AEST Hours

Clears up the usual worry that a casino abroad keeps hours that never suit Australian evenings.

Reach Us

Phone: +61 2 4384 9015; Time zone: AEST; Languages: English, German, French, Finnish; E-mail: [email protected]

Who Supervises

Regulator: Anjouan Offshore Finance Authority, ALSI-399414

Need a Break

Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

Where Do I Turn If Gambling Stops Being Fun?

Outside the casino, several independent organisations support people across Australia who are worried about gambling. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register each work separately from Fiji Casino LLC and answer without judgement.

Gambling Help Online. Counsellors and online support for anyone in Australia affected by gambling, available around the clock.

Lifeline Australia. Crisis supporters at the end of the line for anyone in distress, whatever the cause of it.

National Self-Exclusion Register. One register letting you block yourself from many gambling services at once, in a single step.

Fiji Casino Mailboxes

Department E-Mail Addresses

Removes the drain of a message bouncing between teams while your payout or document check sits still.

Your Account

Support desk, general help: [email protected]; Verification, document checks: [email protected]

Money

Payments, deposits and withdrawals: [email protected]

Elsewhere

Complaints, formal disputes: [email protected]; Privacy, personal data requests: [email protected]; Business, partnerships: [email protected]

Answer Times

A Minute on Chat, Two Hours on Mail

Every figure below is the answer time you can expect when you get in touch today.

Live Chat

Chat availability: 24/7 support available; Chat first reply: 1 minute; Time zone shown: AEST

E-Mail

E-mail inbox: [email protected]; E-mail reply time: 2 hours

Phone

Phone line: +61 2 4384 9015; Phone wait time: 5 minutes

Fiji Casino Prep List

Less Guesswork, More Answers

Have These to Hand

Pull these together before the conversation starts and the agent solves it in one go.; Registered e-mail address on the account; Needs a password reset link instead; Payment method confirmation from your bank; Screenshot of the page or error you saw; Copy of your identity document, if verification is due

Before You Type

Ask It Once, Get It Sorted

What languages can I get support in?

First replies arrive in English, and the desk also handles German, French and Finnish. Language choice belongs to you at the start of the chat or in the first line of your e-mail. Australian players get English by default, in Australian wording.

What if I forgot which e-mail I registered?

Identity is confirmed without a password, ever. Staff ask for your full name, date of birth, the e-mail address that opens the account, and the last four digits of a payment card if one is on file. Anything asking for your password is not us.

Can I close my account and stop all e-mails?

Yes, permanent closure is arranged by support, the same day you ask. Live chat finishes it fastest; e-mail works if you prefer a written trail. Funds left on the account are returned to you once any open verification is complete.

What happens when I message at 3am on a Sunday?

Nothing stops at close of business, because the desk runs around the clock, every day of the week. A message sent at two in the morning gets a reply like any other. Verification requests carry on through public holidays too.

Can I ask for a copy of my data, or have it deleted?

Yes, both requests go to the privacy mailbox and are actioned after a short identity check. You can ask for a copy of what is held, or for deletion of what law allows us to erase. Expect a reply within a working day.

Can I get verified in time for a weekend withdrawal?

Allow up to fourteen hours for a routine check once your documents are in. Clear photos of proof of identity, proof of address and payment confirmation cut the wait sharply. Anything blurred or cropped gets sent back and the clock restarts.

When You Want to Know Who Holds the Licence

Submit a Formal Complaint

A Fair Outcome

Start With Us, Then Go Higher

Start Your Account

Written Decision Back

Send the full story to the complaints mailbox with your account e-mail, dates and any screenshots. Support reviews it and replies with a decision in writing.

Fiji Casino Senior Review

If the reply misses the mark, ask for the case to go up to a senior agent. Fiji Casino reviews the file again and answers with the outcome.

Access to the Regulator

Should the internal answer still leave you short, you can take the matter to the Anjouan Offshore Finance Authority, which licenses this casino.